Shipping & payment
How do I pay?
Zelle (fastest), Venmo, Cash App, or cash at local pickup. You’ll see exact instructions the moment you place the order. Put only your order number in the memo.
When does my order ship?
Orders paid by 1:00 pm Central ship the same business day. Orders paid after that ship the next business day. Carriers: USPS, FedEx, UPS.
How do I track it?
Account → Orders. The tracking link appears on your order as soon as the label is made, and we email and text you when it ships.
Is my shipment protected?
Only if you ask for it. Grey Area Guaranteed Delivery is optional and you choose it, or decline it, at checkout on every order — nothing is chosen for you. It costs 1% of your order after discounts, with a $1 minimum. If you add it and the shipment is lost while the carrier has it, we replace it once at no additional product cost; if the first one turns up later, you keep both. If you decline it, a lost package is not replaced. The full policy is on the Grey Area Guaranteed Delivery page.
Do you accept returns?
All sales are final. If a shipment arrives damaged or isn’t what you ordered, contact us within 3 days with a photo and we’ll make it right.
Do I need an account?
To check out, yes — it takes a minute. You must be 21 or older.
Local pickup?
Yes, in Frisco, Texas. Complete payment or choose cash at pickup at checkout and we’ll text you when it’s ready. Local pickup must be approved prior to use and is reserved for customers we know personally. If you are unsure, call us or select a shipping method.
All sales are final. Damaged or incorrect shipments reported within 3 days of delivery, with a photo, will be replaced at our discretion.